In winter, it depends on which property you are staying at, but for most of our properties, there is a bus stop for the free ski shuttles in walking distance to get to ski resorts, and you also have easy access to the restaurants, bars and cafes (for the details for each property, please check [...]

Black Bear Properties staff are always here to help you. Please let us know when you need help. <Hospital> Shintani clinic Kurita clinic Yokozawa clinic Municipal Omachi General Hospital <Pharmacy> American Drug Matsumoto Kiyoshi <Dentist> Takeda Dental Clinic Oda Dental Clinic

Please go to the Police station for lost and found. Black Bear Properties staff are here to help you, so please let us know when you need help.

Yes, please send them to our office, and not the property. For details please refer to this page. Also, you can send your luggage from the property either by using the Yamato Transport's pickup service or by taking them to the Yamato Transport's office in Hakuba. If you do not have a car, we can [...]

We do not provide any meals at the property. Please purchase your own food (For guests without cars, please use our complimentary pick-up and drop-off service to get to the supermarkets - this is an on demand service offered between 15:00-20:00pm everyday. You can book from the day before you want to go) . All [...]

The 3 major supermarkets in Hakuba are… The Big supermarket 9:00-22:00 A-Coop supermarket 9:30-19:30 (Sun 9:00-19:30) Delicia supermarket 9:00-21:00 There is also a hardware store… Komeri 9:00-19:30 They are all in 5-15 minutes drive away from our properties. We offer complimentary pick-up and drop-off service to get to the supermarkets for guests without a car. [...]

You can enjoy hand held fire works that does not make big noises on the premises of the property. Please refrain from doing fire works on grass, and make sure to have a bucket with water ready for safety reasons. ※Enjoying fire works after 9pm and also doing fire works that make big noises like [...]

Please refer to this page. For guests coming from overseas, in winter, we recommend you to be served with our assisted check-in offered in English/Japanese, so that we can offer you information about your stay in Hakuba. We offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal. 

It is only available furing the green season (April 1st - Nov 30th), but most of our properties have a garden set and a barbeque grill set at the property (please check the facility list on the property pages). If you just need the BBQ grill, by cleaning it to its original state after use, [...]

We have some pet friendly properties; Kenman House, Bond Chalet (limited to green season), Hanna's House, Ricky House and Konayuki Cabin. Please have a look at the details of each property on the property pages.