How to book and stay

How to book and stay

About our rental properties

Black Bear Properties offers a variety of self-contained rental properties, and our guests will book the whole property for their stay. The price per night is for the whole property, so the price will not change according to the number of guests staying at the house. Please check the maximum number of guests each property can accomodate.

The minimum number of nights to stay at our properties is 2 nights for the green season and 3 nights for the winter season. *except from Casa Verde

Our properties are fully equipped with everything you need to stay in a home… facilities such as cooking utenisils and dishes in the kitchen, washing machine, and WiFi, and also amenities such as towel sets, shampoo, conditioner, dish washer liquid, laundry detergents, and more.

Please also check out our add-on options (BBQ set, Seasoning set, Dinner plans , and etc.)

We offer many different types of rental properties in Hakuba, from log houses where you can feel the warmth of wood to stylish modern holiday houses. There are many different sizes too, from 2 bedroom properties for 4 guests to 7 bedroom properties for 12 guests. Please select your best property according to your preference and number of guests.

Black Bear Properties does not only offer a great selection of self-contained rental properties for you to choose from, but also offers the best options of the resort life in Hakuba with our local insights to maximize our guests’ holiday experience.
We also offer a complementary pick up and drop off service from Hakuba train station or bus terminal, help our guests arrange activites, restaurants, taxis and rental cars.
Please feel free to ask for support when planning your vacation in Hakuba.

How to book our rental property

Best Rate Guaranteed

We guarantee that the rates offered on Black Bear Properties’s official website are the “lowest” available.

  • 1

    Please find and select your property from the property page. You can view the available properties by selecting “Book Now” and inputting the dates and number of guests . You can also search the availability of each property  on the individual property pages.

  • 2

    Select a property, input your dates and number of guests, and click on “Book”.

  • 3

    If you want to book any add-on options, please select them and add them to your booking.

  • 4

    Enter guest details.

  • 5

    Please check the total price, and proceed to your deposit payment for the booking. Please note that your booking will not be secured until your deposit payment is made.

  • 6
    You will receive a booking confirmation email from our system. If you do not receive this email, please contact us.
  • 7

    Our staff will be in contact with you via e-mail about your stay to offer information about the check-in procedure, and our staff’s recommended activities/programs and local information. Let us know what we can help you with to maximize your holiday experience in Hakuba.

Any questions at all, please don’t hesitate to contact us anytime.

TEL: +81 0261-85-0850

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How to stay in our rental property

Check-in Hours: 15〜20pm

Since COVID, we have started offering our customers self check-in, and if this is OK with you, please inform us with your arrival time, and come straight to the house. We will have the house ready for you accordingly.
If you need assisted check-in, or if you are not coming by car, please inquire. We offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal. (If you need pick up from a different place in Hakuba, please try asking us.)

For guests coming from overseas, in winter, we recommend you to be served with our assisted check-in offered in English/Japanese, so that we can offer you information about your stay in Hakuba’s winter.

Your steps for check-in

【Assisted check-in procedure】

  1. We will meet you at the house for check-in at your informed arrival time.
    ※If you are not coming by car, please check out the details about our complementary pick up service from the Hakuba train station or the Happo Bus Terminal below.
  2. We will be collecting all the balance payments either in cash or credit card (5% surcharge).
  3. We will be asking you to fill out the documents.
    The documents that you will need to fill in are…
    ●Check-in registration form：
    We are required by the Japanese law to collect guest information including the name, occupation and home address of everyone staying at the property. We do advice you to download this file and fill this out before your arrival and send it to us by e-mail (inquiries@blackbearproperties.com)or bring it with you, especially if you are traveling with a big group, to save you time at check-in. ※For those that do not have an address in Japan, we will also need to collect the nationality and the passport number. We will be needing your passport photos too, so please have them ready with you at check-in for us to take a photo or send them to us by email.
    ●Damage Security Pre-authorization Form:
    To cover the cost of any damage to the property during your stay, you will be required to sign a credit card pre-authorization form that includes offering us your credit card information (This will not apply to customers that have booked through Airbnb and TripAdvisor).
  4. We will be giving you the keys and the option items that you pre-ordered.
  5. We will be offering useful information about Hakuba, and will be giving you a quick guide through the house.

【Self check-in procedure】

  1. We will unlock the door of the property at your informed arrival time, so please come directly to the property. For the location (address/map) of the property, please check each property’s page or the Google MAP. We have free parking spaces at the house (please confirm number of spaces if you have more than one car).
  2. Please let us know when you arrive at the house.
    If you have any concerns or questions, please call us, but otherwise one quick e-mail is fine.
  3. We will prepare all the necessary documents, keys, and option items that you pre-ordered at the property. Please make sure you read through and fill in the documents at the house. (All payments need to be pre-paid online for self check-in.)
    The documents that you will need to fill in are…
    Check-in registration form：We are required by the Japanese law to collect guest information including the name, occupation and home address of everyone staying at the property. We do advice you to download this file and fill this out before your arrival and send it to us by e-mail or bring it with you, especially if you are traveling with a big group, to save you time at check-in. ※For those that do not have an address in Japan, we will also need to collect the nationality and the passport number. We will be needing your passport photos too, so please send them to us by email.
    Damage Security Pre-authorization Form: To cover the cost of any damage to the property during your stay, you will be required to sign a credit card pre-authorization form that includes offering us your credit card information (This will not apply to customers that have booked through Airbnb and TripAdvisor).
  4. Please bring the filled out documents and post them in the post box of our office on the day of your arrival or by 18pm on the next day.
    ※We will also be offering an option to complete this procedure online. The details will be provided at the house.

This is it for your check-in, and you are ready to GO!!! Please make yourselves at home, and enjoy your times with your family and friends!!!!!

Check out time: 〜10am

Please inform us with your check-out time at least 48 hours before your departure.

In case of any damage to the house, or lost property or any other concerns you may have, please let us know. And please note that you will be charged for the actual expense of the dishes, electrical appliances, and other equipments and facilities. (We will contact you before charging you anything, and we will shred and discard the damage security pre-authorization form after the property check, so please do not worry.)

Please make sure the property is left tidy to avoid extra cleaning charges. All cutlery, crockery kitchenware etc should be washed and put away prior to your check-out, and the garbage needs to be seperated. A fee will be charged if additional cleaning is required.

Since COVID, we have also started offering our customers self check-out. For self check-out, please leave the keys on the dining room table in the living room/dining room. Please give us a call or message us when you leave the property (if there are any concerns or questions, please give us a call), and have a safe trip back home. We will check the property after you have left, and will give you a call if there are any concerns.

For assisted check-out, we will arrange to meet you at the house and after a quick check of the property, we’ll have you on your way. We offer complementary drop off service to the Hakuba Train Station or the Happo Bus Terminal too, so if you are not here by car, please check out the details below.

Contact details during your stay

Please give us a call at our office (+81261850850)or to the contact number noted on the documents at the property.
Or e-mail us at inquiries@blackbearproperties.com
Operating hours are from 8:00am – 20:00pm.

Complementary pick up/drop off service

For customers that are not coming by car, we offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal. (If you need pick up from a different place in Hakuba, please try asking us.)
Just let us know
 – which bus or train you will be taking
 – the number of guests arriving at that time
 – the amount of luggage you have with you
and our staff will meet you to take you to the property for check-in. (Our staff will be wearing bright yellow jackets, and our car will have big paw marks.)

Complementary drop-off service to the Hakuba Train Station or the Happo Bus Terminal is offered at check-out too.

However, please note that this will be offered on a first-come first-served basis and we will need at least 72 hours notice. Also, this service is offered at check-in/check-out only, and it will be only one pick up/drop off per booking, plus we may have to do several runs per check-in depending on the number of guests and the amount of luggage you have.

Luggage transfer

You can send your luggage via the “TA-Q-BIN” service in Japan. Please refer to the below for details.
http://www.global-yamato.com/en/hands-free-travel/
Please send your luggage to our office, and our staff will have them ready for you at the house on your arrival.

Office Address

Black Bear Properties K.K.
24192-12 Kamishiro, Hakuba-mura, Kitaazumi-gun
Nagano-ken 399-9211, Japan
Tel 0261-85-0850

Additional information necessary on the waybill

Please make sure you clearly write in the following information on the waybill in the “comments” area.

  • Property name (Please don’t write the property name in the “Receiver’s address” area)
  • Check-in date
  • Guest name (Booking name）
  • Number of luggage in total that you have sent to us (e.g. If you have 3 bags, please write “ 1 / 3 ” on the 1st bag, “ 2 / 3 ” on the 2nd bag, and “ 3 / 3 ” on the 3rd bag.)

Please note that without this information, your luggage maybe mixed up with luggage from other customers.